Professional, engaging, ready to use resources. PowerPoints, Worksheets, Crosswords
I have a varied background working in both education and the corporate world. I've held management roles, teaching roles and entrepreneurial ventures. I've been involved in adult education for the past two decades. My teaching areas are computing and workplace communication skills. I also have my CELTA and have experience teaching English as a second language. I love creating resources for all of the above.
Professional, engaging, ready to use resources. PowerPoints, Worksheets, Crosswords
I have a varied background working in both education and the corporate world. I've held management roles, teaching roles and entrepreneurial ventures. I've been involved in adult education for the past two decades. My teaching areas are computing and workplace communication skills. I also have my CELTA and have experience teaching English as a second language. I love creating resources for all of the above.
This bundle has some great activities for introducing customer service skills to learners. It includes:
- 30 Slide Customer Service Powerpoint
- Customer Service Skills Worksheets and Activities
- Telephone etiquette Roleplay cards with message template
- Complaint resolution using the TACTICS method
Files have been provided in both pdf and editable versions.
This diagram can be printed out for ESOL learners who are studying the future tenses. It covers Present Continuous, Present Simple, Be going to and Will. The diagram demonstrates both useage and form and provides examples. The can be incorporated into a lesson or used on its own.
It also has a handout for students to complete. They do this by writing their own sentences into the speech bubbles using the correct form.
When I used it, I had a colour copy enlarged to A3 and also provided the learners with an A4 copy. They very much appreciated it.
This is a 25 slide engaging PowerPoint presentation that covers the important topic of Active Listening. It includes information on Body Language, Questioning, Paraphrasing, Facial Expressions, and best practice techniques.
Teachers notes are included that contains additional information and answers to questions that are posed to students.
There is a pdf version and a ppt version that can be edited if required.
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Communications, Workplace, ESOL and Computing Resources
Homophones are words that have the same sound (pronunciation) but different meaning and (usually) different spelling.
Included in this document are 66 pairs of common homophones. These can be printed, laminated, cut out and used in various activities to practice correct spelling, pronunciation and meaning of words.
There is a pdf file and a word document so that you can edit if you wish to put in your own subject homophones.
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Communications, Workplace, ESOL and Computing Resources
Separate resources that can be used as icebreakers, warmers, parts of lessons, and in some cases whole lessons. Developed for Adults.
Business emails - 20 page e-book
The Verb 'To Be' simple present
Future tense diagrams and activities
Homophones
Synonym and Antonym worksheets and activities
Present and past tense irregular verb game
Things in Common Icebreaker
Giving good verbal instructions
Small Talk Presentation - Interactive lesson
These templates are quick and easy for you to use and fully editable. Suitable for small / medium size businesses and sole traders.
Includes:
Project Templates in Powerpoint
Training Proposal Template
Meeting and Agenda Templates
Marketing plan Template
Computer Training Needs Analysis forms
This resource is an interactive PowerPoint presentation (30 slides) that focuses on Customer Service Skills in the workplace. It is a ready to teach package. Also included is a teachers / facilitators document with notes next to slides that has answers and suggested activities while working through the presentation. It is provided in both pdf , ppt, and word format for editing if required.
The lesson contains the following topics:
Customer Service Definition
Poor vs Exceptional Service
Why Exceptional Service is Important
Practical Tips to Provide an Exceptional Customer Service Experience
Scenario based role play activities – good and bad examples from You tube clips
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Communications, Workplace, ESOL and Computing Resources
Do your students want to improve their print handwriting? This resource has been created for adults and teens that want their writing to improve to make it clearer and easy to read. This is an essential life skill and will serve them well in the workplace.
The Packet contains a PowerPoint interactive presentation with accompanying worksheets for practice contained in an e-book. You can print off the e-book or print off individual practice sheets from the e-book.
Topics:
What is good handwriting?
Vocabulary associated with handwriting
Warmup for Writing
Letter formation
Letter groups
Pangrams
Form filling
Signatures
Tips for improving handwriting
I often hear people say that they hate their handwriting, or that no one can read it. It is such an important part of communication. Even with email and the internet being a big part of written communication you cannot replace the benefit of a hand written note or message on a card. Not to mention that many workplace forms still need to be filled out manually and it is so important that the writing is clear.
I have used this in my workplace training sessions and learners have enjoyed it and noticed improvements within 10 days of practice. I wanted to get away from all the babyish resources that are just not appropriate to teach adults with.
I hope you enjoy this.
Kick off the school year with this engaging and comprehensive Back to School Writing Journal designed for middle and high school students! This resource is perfect for helping students reflect on their goals, set new aspirations, and creatively express themselves. Whether you’re a seasoned teacher or a new educator, this journal will provide your students with a valuable tool to start the year on a positive and thoughtful note.
What’s Included:
Welcome Page: A motivational introduction to inspire students and set the tone for a reflective school year.
About Me: Prompts to help students introduce themselves and share unique aspects of their personalities.
My Summer: Space for students to reflect on their summer experiences and share their favorite memories.
Goals for the School Year: Structured goal-setting activities for both academic and personal growth.
Academic Reflections: Prompts to help students think about their academic interests and potential challenges.
Personal Reflections: Activities to reflect on past challenges and the qualities they value in friendships.
Hopes and Dreams: Space for students to dream big about their future and how the school year can help them get there.
Getting to Know My Teachers: Prompts to encourage positive relationships with teachers.
School and Community Involvement: Planning for extracurricular activities and community engagement.
Inspirational Quotes: A section for students to find and reflect on motivational quotes.
Final Thoughts: A place for students to reflect on their excitement and nervousness about the new school year.
Additional Pages: Blank pages for doodles, drawings, and a gratitude journal section for weekly reflections.
Teacher Instructions:
Included with the journal is a detailed lesson plan with step-by-step instructions on how to implement the journal in your classroom. The instructions provide a structured approach to help students get the most out of their journaling experience, including guided activities, discussion prompts, and reflection exercises.
Why You’ll Love This Resource:
Engaging and Reflective: Encourages students to think deeply about their goals and experiences.
Creative Expression: Provides space for students to express themselves through writing and drawing.
Personal Growth: Supports students in setting and achieving their academic and personal goals.
Community Building: Fosters a sense of community and shared experiences among students.
Easy to Implement: Comes with comprehensive teacher instructions to guide you through each activity.
This Back to School Writing Journal is the perfect resource to help your students start the school year with intention and enthusiasm. It’s more than just a journal—it’s a tool for growth, creativity, and connection.
This is a 1 page Ice Breaker activity that seeks to have class participants understand the impact that first impressions can make on personal and business relationships. It is a fun, easy to run activity that participants enjoy. Suitable for communication skills lessons in particular.
It has been provided in both pdf and word format so that changes can be made to topics covered.
This is an editable resource in the form of a power point presentation that covers 20 of the most common writing errors. It can be used in classes to test learners knowledge in group settings. The explanations are contained in the notes area. This will be useful for discussion.
1. There, Their, They’re
2. To, Two, Too
3. Accept vs Except
4. Your vs. You’re
5. A lot vs alot vs allot
6. Lose vs Loose
7. Its vs It’s
8. No vs know
9. Threw vs through
10. Correct use of semi-colon (;)
11. Affect vs Effect
12. Assure, Ensure, Insure
13. Proper use of Commas
14. Using ‘s’ to show plural and possessive (the difference)
15. Passed vs past
16. Weather vs whether
17. A vs An
18. Capitalisation in Sentences
19. Farther vs further
20. Compliment vs complement
This resource contains rules, examples, and short challenges for commonly confused words and grammatical errors. It has a PowerPoint presentation and a word document that can be edited if required. It covers the following:
1. There, Their, They’re
2. To, Two, Too
3. Accept vs Except
4. Your vs. You’re
5. A lot vs alot vs allot
6. Lose vs Loose
7. Its vs It’s
8. No vs know
9. Threw vs through
10. Correct use of semi-colon (;)
How to Use this Resource
This resource contains 10 rules and example cards that can be used in the following ways:
1. As a revision e-book for anyone that needs a quick refresh on the most common writing errors.
2. As a group or pair activity for learners to practice and test each other in various ways.
3. As a class activity using the Powerpoint Presentation Quiz
Instructions / Ideas for Group Activities
Activity 1 – Group or pair competition
1. Print out and cut out the rules that you would like your learners to work on. (Laminate to keep them fresh, if you want).
2. Hand out 1 card to each pair or group. Have them read it and complete the short challenge. (Check to see if they have it correct – an answer sheet is provided)
3. Learners then present their task to the rest of the groups to complete (on whiteboard). This can be timed.
4. Groups get 1 point for each task that is correct.
5. Groups then brainstorm ideas to remember the associated rules.
6. Points are tallied up and the winner is announced.
Activity 2 – Group discussion and trouble shoot session
1. Learners select a card and read it to the group
2. They complete the task themselves first of all writing up sentence and answer on whiteboard.
3. Group members state whether they agree or not with the answer and share their thoughts
4. The correct answer is revealed by the teacher
5. Groups brainstorm ideas to remember the rules.
Activity 3 – Individual work
1. Print out the resource in its entirety, or print out parts that you’d like to work on.
2. Learners complete by themselves, and then check their answers in pairs.
3. Answers revealed by teacher and corrected if necessary.
Activity 4 – As a Warm up Activity
1. Select one card at the beginning of the session
2. Group discuss and agree the answer for the task.
3. In pairs or individually think up more tasks to challenge the rest of the group.
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Communications, Workplace, ESOL and Computing Resources
Lesson Starter / Warmup
Start the lesson with a fun dice game focussing on Personal Protective Equipment.
Move on to a mix and match group activity exploring common words taken from H&S Policies.
Mental health awareness reading passage and comprehension questions.
Ensure learners know about the forms to use in the workplace and when to use them with the Workplace Incident / Accident / Near Miss lesson and the Template to be filled in when an incident occurs.
Finish off with a fun crossword puzzle that reinforces the same words learnt previously.
Lots of room for discussion in these topics.
This is a Christmas Crack the Code fun activity that can be used as a finisher or gap fill or simply for fun! It contains 18 Christmas Words and an Answer Sheet
It is provided as a pdf and in a word document so that descriptions can be edited if required.
This resource contains Christmas and New Year Crossword puzzles, mix and match, word searches, word scrambles and much more.
They can be used as a finisher or gap fill or simply for fun! It contains 18 words for New Year’s and 18 words for Christmas. Use as a general resource or as an ESL lesson to gain familiarity with vocabulary around this these holiday celebrations
It is provided as a pdf and in a word document so that descriptions can be edited if required.
Please remember to review and don’t forget to follow me. Happy Xmas and New Year!
This resource contains a Christmas Crossword, Word Search and Match Words activity.
Use it as a fun starter or finisher with all different grades or as an ESL resource to recap Christmas vocabulary.
This covers essential skills to have and build on in the work environment.
Assertive Communication
Preparing an Elevator Speech
Complaint Resolution methods
Conflict Resolution
Problem solving in relation to projects and workplace issues
Customer Service Skills worksheet
Email Communication
Ethics and Workplace Dilemmas
Giving and Receiving Feedback
Goal Setting using SMART goals
Health & Safety
Identifying your Values individually and as a team
Writing Standard Operating procedures (sops)
Teamwork
Microsoft Powerpoint
Your students will find these lessons engaging, fun and interactive. This bundle contains essential communications skills for the workplace and classroom. Worksheets, activities and Powerpoint Presentations that are fully editable.
Included:
Active Listening
Assertive Communication
Complaint Resolution
Conflict Management Styles
Customer Service Skills Worksheet
Feedback model
Giving verbal instructions
Goal Setting
H&S
Values
Time Management
Teamwork
No preparation is required.
Email is the most common form of communication in the workplace and it is important to get it right. The Resource contains an e-book that contains six critical steps to ensuring your email is delivered to the recipient in a professional manner. Common mistakes have been addressed for those that have English as a Second Language and there are some practical exercises to be completed around grammar within. The answers are also supplied.
The second resource is a PowerPoint presentation that is useful for leadership coaching. It is interactive, and in the notes page of the presentation there are examples of activities for the learners to participate in as you work your way through the presentation.
The average office worker receives around 80 emails each day. With that volume of mail, individual messages can easily get overlooked. Follow these simple rules to get your emails noticed and acted upon.
Don't overcommunicate by email.
Make good use of subject lines.
Keep messages clear and brief.
Be polite.
Check your tone.
Proofread.
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Communications, Workplace, ESOL and Computing Resources